Clint C.
Private tutor in Lapu-Lapu City, Philippines
Education
Master's Degree: Cebu Normal University June 2008 to March 2010 Course: Master's Degree in Education Major: English Language Teaching Tertiary Level: Cebu Normal University June 2003 to March 2007 Course: Bachelor of Secondary Education Major: English Award/s: Cum Laude Secondary Level: University of San Jose – Recoletos June 1999 to March 2003 Award/s: Leadership Award (Gold Medal)
Experience
HR Specialist III, Talent Enablement and Organizational Development Chong Hua Hospital Mandaue December 19, 2016 to Present Conducts new entrants orientation to all newly hired employees hospital wide. Rolls our customer service training. Runs leadership and management training programs to all hospital executives. Develops training programs to address performance gaps. Conducts job analysis. Drafts training related policies. Certified 5S Auditor. Master Learning Facilitator The Results Companies January 16, 2016 to December 16, 2016 Attended the Triple C certification training in Sprint University, Overland Park, Kansas City, USA. Mentors and certifies newly hired associate trainers. Observes training classes and provides feedback to the assigned trainers during co-facilitation phase. Attends client-initiated and mandated training and workshops. Pilots training on new client modules and tools. Trains and certifies other trainers to facilitate new training materials. Lead Trainer The Results Companies June 1, 2015 – January 15, 2016 Awarded as Top Trainer for Sprint CLC (Q3 of 2015). Conducts Gateway and Foundations Training across all accounts. Evaluates new hire agents using the GATEway language scorecard. Rolls out upskill and refresher training for Sprint CLC agents. Conducts the product-specific training for Sprint CLC new hire agents. Assists in the mock call certification of the new hire classes. Presents reports to stakeholders regarding a class’ common strengths and opportunities. Develops action plans and recommendations to address the training gap of a class. Core Skills Trainer Sykes Asia Incorporated Nov. 27, 2008 – Dec. 19, 2012; May 23, 2014 to May 31, 2015 Awarded as 2010 and 2011 Top Trainer for Sykes Cebu. Conducts new hire orientation program, customer service training, language enhancement refreshers, pre-hire training, and recruitment language interviews. Develops language and customer service programs to address the training needs of pre-hire, new hire and tenured agents. Customizes training modules or programs to tailor-fit to the needs of the clients and of the agents. 3-Time Berlitz English Language Certification passer. Runs and develops Berlitz training programs. Team Manager Sykes Asia Incorporated December 20, 2012 – May 22, 2014 Awarded as Top Team Leader of February 2013. Provides the team direction and leadership, and identifies opportunities for improvement in work efficiency, productivity, and quality. Identifies and responds to performance needs and issues in a timely manner; assists in resolving conflict and issues related to people concerns. Conducts regular one on one sessions and team meetings to resolve people issues within the team through regular feedback and participates in Operations leadership meetings. Attends conference calls and calibration sessions to ensure program is aligned with client goals, policies, processes and procedures and reports concerns and issues as required.
Availability
Weekdays after 6PM, Weekends after 1PM
Can Meet
Up to 1 hour away for no additional charge
Hobbies
My hobbies include: - Watching movies and American TV series - Yoga - Reading self help books - Designing or creating language materials or programs
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